OS App Frequently Asked Questions

Hola iOS App FAQ

How to use the Hola?

Choose a country, and all traffic to/from your device will be encrypted and appear as if you are located in that country. Apps on your device will function as if you were physically in the country you selected.

We cannot provide support for a specific domain or service. Moreover, users must always comply with the terms of use.
To check the functionality of the service please visit IP location service and you will be able to see your IP is an IP of the country you selected.

Can I use my iOS account on other devices?

Yes! You can use your account on PC, Mac, iOS, Android, gaming consoles and SmartTVs.
You can use your account on up to 10 (ten!) concurrent devices. In order to get the most out of your subscription, feel free to share your account with your friends and family.
Hola Premium does not collect any browsing information, so users cannot see each others’ browsing history.

Desktop: Windows and Mac
Mobile: Any iOS (these do not have to use the same AppleID!) and Android devices
Smart TVs: Samsung, LG, Sony, Panasonic
Gaming consoles: Sony PS4, Microsoft XBOX and others.

To learn how to configure other platforms, go to Hola Premium Setup configuration page. Make sure to login using the same method you logged in on your iOS device.

Is Hola iOS free?

Hola iOS can be used for a period of 3 days as free trial, after which you will need to purchase a Premium account. Premium account costs $11.95 per month or $83.88 a year, and are purchased through Apple's in-app purchase. You may also subscribe on your PC/Mac and use the same account on your iOS device — visit Hola Premium sign-up page.

If you sign up using the App Store, please note:

You may use your account on up to 10 other devices, including iOS devices, desktop (PC/Mac), Android, SmartTV, gaming consoles etc. See Hola Premium Setup configuration page for details.
Payment will be charged to your iTunes Account at the purchase confirmation
Subscription will automatically renew for a new period at the end of the current subscription period. You may cancel your subscription at any time.
The account will be charged for renewal within 24 hours prior to the end of the current subscription period
Subscriptions are managed by the user by going to the user's Account Setting on the device after purchase (check out the cancellation instructions here)
No refunds are allowed for subscription canceled during the active subscription period. Once canceled, the subscription will remain active until the end of the current billing period.
Auto-renewable subscriptions are applicable to new app installations (v1.8 and above), existing users using older app version will continue with their current subscription until its expiration and will be switched to auto-renewable subscription after version update at the next purchase attempt

The device is asking me for authentication information, what is it?

This happens when you try to install or change the settings, the PIN code is your iPhone's passcode

I can't get the Hola to connect, what should I do?

Make sure:

You are connected to the internet
Your subscription is still valid
You are trying to connect using the Hola app, and not the iOS built-in app in the settings menu

Is it possible to pay for Hola directly via the site?

Yes. If you subscribe to Hola Premium on Hola Premium site, you will be able to use your account on up to 10 other devices as well.

Which iOS versions does Hola support?

You need to be running iOS 12 or later

How do I install Hola?

Just search for Hola app in the App Store or download it from here Link to Hola app in App Store

How do I start using the Hola app?

Open the Hola app by tapping on the Hola icon. If you don't have an account, press 'create a free account' and register with your email address.

How do I select a country?

Open the Hola app
Select the country you want to browse from
The Hola app will automatically install the configuration.
Please note: If you receive the message 'Please enter your authentication information', you need to enter your iPhone's PIN code.

How do I turn on/off Hola?

Whenever you want to turn the service on or off, go to the Hola app and tap on the switch in the center of the main screen.

How do I uninstall the Hola profile?

To uninstall the Hola profile, you need to uninstall the Hola app

How do I cancel my subscription

If subscribed through AppStore in-app purchases, iOS Premium subscription is managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. Follow Apple's guide here for details how to manage such subscriptions.
Please note:

The account will be charged for renewal within 24 hours prior to the end of the current period
If you wish to turn off auto-renewal, make sure to do it at least 24 hours before expiration or your account will be charged for another subscription period
No refunds are allowed for subscription canceled during the active subscription period. Once canceled, the subscription will remain active until the end of the current billing period.
Users using older app version (v1.7 and below) are not automatically renewed at the end of the subscription period and will be switched to auto-renewable subscription after update to v1.8+ at the moment of the next purchase attempt

We definitely need your help to make the Internet better! Here's what you can do:
Rate us as five-star and write us a review on the App Store

Which information should I provide when reporting a problem?

If you face any problem with the app, please send us a bug report, and include as much of the following information as you can:

Screenshots of the problem
A brief description of the problem, and how to recreate it
Which website(s) and/or app(s) are you having problems with?
Your iTunes purchase invoice

Note: Quite often, restarting Hola Privacy App and making sure that you have Internet connectivity will solve your problem